Aug 1, 2018 - The SafeLink phone program is a Lifeline program, which is a federal benefit. Please visit SafeLink Wireless or call 1-877-631-2550. Safelink Wireless. Safelink Wireless offers government sponsored free mobile phones for participants of Lifeline Assistance Program. The company provides phone for TracFone Wireless Incorporated, which is a subsidy of Mexican America Movil – the fifth largest cellular company in the world.
Contacting SafeLink Customer Service Center SafeLink is cellular phone service provided to income eligible customers throughout the United States. Aside from income eligibility, customers must also receive some form of Federal public assistance such as Medicaid or food assistance.
Prior to applying for service, customer must ensure they are at or below the Federal poverty level. The service is provided by TracFone, one of the largest prepaid wireless companies in the world.
Customers do not need to worry about a bill, a contract, credit checks or hidden fees. But if the customer has a concern with the phone or service, they are free to contact customer service. To leave a comment about your customer service experience. Contact Info: Phone Contact Numbers Customer service is available Monday through Saturday, 8 am to 10pm EST. On Sunday, the customer care line is available 8 am to 7pm EST. In the event a problem arises after the designated times, customers can either mail the company or send an email. Existing customers are recommended to provide details of the phone and service for optimal care.
Plan changes and enrollment: 1-800- 723-35465 Technical: 1-800-378-1684 Mailing Address Customers send mailed correspondence here: SafeLink Wireless Attention: Executive Resolution Department 9700 NW 112 th Ave. Miami, FL 33178 Official Website The official website provides a hub of information for the customer in order to apply for service or check on the status of the account. Customers can also purchase additional minutes due to the program only providing 250 free minutes. In the event there is a change to your eligibility, the website allows customers to change existing plans.
An important part of the process is to verify an annual eligibility in order to not disrupt service. Customer Service Email Customers wanting to contact the customer service department after hours can email here. The email service is available for new and existing customers. We sent an email asking about the income eligibility.
We received an automated response stating a customer service representative will answer our concern within 24 hours. Our Experience Upon calling SafeLink, customers are required to select 1 for English or 2 for Spanish. The automated system continues for approximately 3 minutes prior to directing the caller to a representative.
The wait to speak to a customer service representative is approximately 10 minutes. The company did not appear to be prompt in handling customer issues. We finally spoke to customer service representative and asked questions regarding the service and eligibility requirements. Although the representative was knowledgeable about the services, they were unpleasant and borderline rude. Our experience was not optimal.
Did you have a different experience? Let us know in the comments below. I applied online on Oct.12,2012 and called to check 2 wks later/recording said enrollment was noted and I would receive further paperwork in mail in 5 days but I didn’t. I repeated the process and was told the same thing. Finally, spoke with a rep and was told to go to safelink.com and follow a string of instructions to complete the process.
My problem is that I cannot get past the CONGRATULATIONS! Tutorial and subsequent prize data in order to complete the registration process. Can someone please help me, I’m stuck. I have had my phone since Jan. Of lest year with no issues till now.Came time for reenrollment,which I did.Received a letter stating I never returned it.Now they say I have to enroll again.The prob. Is the site will NOT let me. It keeps saying I am already a customer.So therefore when I enter my I.D.# it says deactivated.Hello!!!!What do you do?I even called customer service yesterday,spoke with an actual human after 45min.
Or longer.They instruct me to RE-ENROLL!Someone PLEASE tell me what to do.They say this address is alredy in use of the services as well.CATCH 22 ever way I go with this now. Thanks for the 1yr.I did receive though that was quite pleasant for me. Horrible customer service. I have had the issue of my minutes not rolling over since November 2011. Every time I’ve called the call last hours. On some occasions I was accused of lying and maybe 3 times the situation was corrected at the time then reverted back to the problem.
I signed up for 125 rollover minutes and after November 2011 there must have been a glitch in the system because I was given 250 minutes as if I had applied for that program. I have all the notes from all the calls I’ve made with names and numbers of people I’ve talked to yet the problem persists. I had 1024 minutes the last time because of 1 representative who found the problem (again) Now it’s back again and it’s been going on for one and a half years now. How do I rectify this once and for all. Every time it was fixed I was promised it wouldn’t happen again. Every month my min, suppose to come on the 1st.
I usually get them about the 15-20 cause I can never get a hold of a person or the operator for the codes. I am medically ill and a victim of hurricane sandy. I really need this source of communication right now since my house was ruined and now have no land line to keep making these calls that r getting me no where.i know there r regulations and this is not hate mail. I just hope this reach someone who has. A heart and can try to help out. Did my recert.
I need my min. I am suppose to move into my new apartment today since sandy I really need them on asap u can email me back w a #to call that’s cool but not 4 I have called it. That is thethe # that is giving the problem.
IF THERE IS ANY THING PLEASE. Thank You So Much, Shenia Washington. I had a safe link phone and it broke, so I applied for another one.they sent it but because I could not remember my phone number they would not look it up for me and activate my number, they also told me that I had two phones witch i didn’t so this went on for a while so I told them to forget it.In about March of this year they sent me an e-mail saying that my phone was mailed out and the address, city or state was not mine but it was my name.I have called them several times because some one is using my name to get a phone and I cant get them to check into it. On February 06, 2014 I directed a letter to SafeLink at this address: SafeLink Wireless, Attention: Executive Resolution Department, 9700 N.W. 112th Avenue, Miami, FL 33178. I explained to them what was wrong with my phone.
To date I have not received an answer. Thus, I went to SafeLink’s website and acquired a phone number for Customer Service I called this number and was connected to a Computer. I followed the Computer’s instruction. It requested that I enter my SafeLink phone number. The computer informed me that they did not have this phone number on record. Well, that was sort of a shock considering I have been using this phone for several years until it went screwy on me. Thus, I finally found a SafeLink site that allowed me to send them an E-Mail.
I sent SafeLink an E-Mail explaining what was wrong with my phone. Soon thereafter, I received and E-Mail from SafeLink stating: “Your issue will require further troubleshooting which cannot be handled through email. Please contact one of our customer care representatives at 1-800-867-7183”. When I seen this same phone number that I had already called, with no results. I though, okay I will give it another try. When I did, the same thing happens. “They did not have my phone number on record”.
I asked myself. “How can they not have my SafeLink phone number, when it states on my phone screen that I have (203.20) minutes and (323) service days left sent by SafeLink? It stands to reason if they don’t have my phone number; how in the hell are they sending me phone minutes and service days. From what I have read on some of SafeLink’s reviews by irate customers, it goes beyond incompetence, it’s a FUBAR or better yet SNAFU. Well, here is what I am going to do.
SafeLink Wireless is a Government Subsidized program for helping those who are living on a fixed income and when SafeLink makes it virtually, impossible; for answering/helping customers who have legitimate complaints; something has to be done. This kind of service is not only irresponsible but abhorrent. Thus, I am going to try one more E-Mail to SafeLink and if they cannot resolve my phone problem; then I am going to file a 1983 Section 42 Civil Suit against the Government who subsidizes SafeLink. Safelinks customer service stinks. You have people who can’t or won’t speak English, and are hard to understand, you treat people like we are trying to scam you or something. I have been having trouble with my phone for several months but yet you keep telling me there is nothing wrong with my phone and all but call me a liar.
When a person tells you they are having a difficult time with their phone you need to listen instead of treating them like a common criminal that’s out to get something for nothing. I have had this phone for several years.
They do get old and do start acting up. You want people to use your services so you can get the big bucks you are paid, but you don’t want to help your customers when they are having problems and need a replacement phone. After reading some of the comments on here, I see I am not the only one who thinks Safelink wireless customers not only stinks, but smells to high heaven.
POOR,POOR,POOR,POOR,POOR,POOR CUSTOMER SERVICE. ALSO, GET PEOPLE WORKING THERE WHO CAN SPEAK ENGLISH BECAUSE THERE ARE A LOT OF PEOPLE WHO DON’T UNDERSTAND GIBBERISH FROM OTHER COUNTRIES. I have been trying to get a lost safelink phone DEactivated for several months now and it seems to be virtually impossible. I have been hung up on by reps. On the phone and yes even online! Average time spent with customer service is 45minutes to an hour.They are the rudest incompetent company I have ever encountered.People say hey,it’s free! News flash,it is costing me.
My phone carrier can give me a discount but not until I have this service with safelink deactivated.I don’t recommend anyone to deal with this company. Hi I applied to get a cell phone. I was accepted and I got an email. I should have gotten it already. My ex sister in-law have been getting in my mail. They have created an account online with my old cell number and use my minutes up even. How can I prevent them from abusing my cell?
Also they have been stalking me and abusing me for the past 8 years and I have overheard that they can tract me using my cell. Can you help me with this problem of my ex in-laws in my life and shouldn’t be? I need them out of my life. Thanks and God Bless. I was approved for service @ the end of May and was told that my phone was shipped out June 2.
When I hadn’t gotten it after 2 weeks, I tracked it on fedex.com and it said that it was returned to sender because of an address mistake. I called to tell them and they didn’t have a clue what was going on. I keep checking my mail, keep trying to track it and 4 times already my account was marked for pending de-enrollment. I have called them EVERYDAY and still haven’t gotten my phone and today is July 7!!!
I guess I should have went through Assurance wireless because this is beyond ridiculous! I HAD TO WAIT 5 WKS.
FOR APPLICATION FOR THEIR PHONE. I CALLED TO COMPLAIN AND WAS TOLD TO DO APPLICATION ON-LINE., as it would only take 5 to 7 days to receive phone. After 2weeks, I CHECKED AGAIN,USING MY ENROLLMENT NO. I was told my paper application would arrive in 5 t0 8 days.This is the application that I was told to ignore, because it was quicker on line! It has been 3 more weeks and it still isn’t here. I called to complain, and was given completely contradictory info.
On how to apply! 3 months now, and still no phone,even though I was given an apparently worthless enrollment confirmation no. WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED! Good day, while i was waiting for an assuranse wireless rep that was helping people with servises to a phone at the same time a assurance wireless rep was also there. So she asked me, and i told her that i have tried once to apply, i qualify, and never received anything, everytime i have tried to call, they said its on its way, that was for about 2 months so i gave up.
Now shes telling me now that safelink is different now and you will receive a letter or something within 3 days. She reasured me and i told her it will never happen like that and once again i was right, the rep took all my information, on her pad, my last 4 digits of social and my qualifying doucuments, still no word back, and she so reassured me and reassured me again. What eles can be done. Can you please help. Need a phone to find a job, i qualify, what could be the possible problem.
During this summer I needed a phone replacement. Many times I held on for a very long time. Only a couple of tines did I get someone, they finally sent me a replacement and it doesn’t work. I have repeadly called back without/any help, finally several weeks ago I was able to contact someone and they promised to send a replacement.
I never receieved it and after repeatedly trying again and finally got to talk to two different people Who very rude especially the second individual. They said it had been sent to the wrong address and would receive another one which I have not yet receieved and it has not came, I refuse to keep calling as I can not understand them or they do not understand me.
I really need safelink wireless cellphone as I have many medical problems which I need to contact Doctors and transportation. I think it’s NOT right that when you have to call Safelink you use minutes up, OR even for 1-800 #’s.
Trying to talk to a human is almost impossible unless you want to wait a long time. I know of someone else that has a Safelink phone and she received 400 minutes at the beginning of the month when I ONLY got 250.
Things need to change. I have been trying to change my address, but last month I used the rest of my time trying to talk to Safelink. I do not remember my enrollment number, so I have tried to get it on-line, and by phone with NO luck. If you need to update information I think they (Safelink) should offer security questions so you are able to get into your account. A VERY DISAPPOINTED CUSTOMER. Tracfone/safelink customer service are overall pure re-tards. Three weeks three tickets aaaaannnndddd hav not got my replacemnt fone???
I feel so sorry for their customers,to start with,calling their customer service you need to plan ahead?yes a whole day off to get your question never-answered indeed,(hours needed to lower blood pressure after a call),if you get lucky. Assuming these “rascals” don’t hang up on you. Their services to be fair gets a purely,squarely an F- grade. They have no other contender in stu-pidity,some times i wonder if there is a law to sue just for stupidity.
My main question is:what to do with re-tards running a customer service-less of this scale.their should be some kind of uncorrupted law or accountability.for now all i can say is shame on all. LISTEN ALL YOU FOOLS. I AM A SAFELINK REP, I DONT GET PAID ENOUGH TO HEAR YOUR TRASH TALK AND SORRY COMPLAINTS FROM A BUNCH OF IGNORANT WELFARE MOMMAS. SAFELINK IS PAID BY THE GOVERNMENT WHEN WE ENROLL YOU IN OUR PROGRAMS TO GET YOU A FREE PHONE. WE HAVE MADE OUR MONEY AND DONE OUR JOBS, WE ARE NOT PAID TO TAKE COMPLAINTS FROM GARBAGE, THAT IS POOR BLACK,BROWN AND POOR WHITE TRASH. YOU GOT A FREE PHONE SO SHUT YOUR WELFARE TRAPS UP AND GET A JOB FOR ONCE AND AN EDUCATION INSTEAD OF DOING DOPE AND MAKING BABIES AND GET OFF THE FREE GRAVY TRAIN RIDE. AND YES I SUPPORT DONALD TRUMP 100%.
I have been trying for almost two months now to get my mother’s phone reactivated. An email note was sent to: mysafelinkwireless.com on 6/15/15; another note was sent in July and another on 8/4/15. It is now 8/6/15 and my mother’s phone still has not been reactivated. There is no customer service associated with these free phones.
I’d say that these phones are more trouble than they are worth. Whoever selected your company to supply these phones to low income people certainly did a disservice to these customers. For the past Month I have been receiving 3 call and voicemail’s a day from Safe-link. I consider this harassment 1.
I do NOT own a free government track phone. I have my own Iphone via Verizon and pay over $100 a month for it. (as it should be) 2. I do not think anyone should be entitled to a “Free government track phone” This makes me sick. How can I get these calls to stop?!?
You can not get a hold of anyone in “Customer Support”. – A frustrated hard working American who actually works for a living. The customer service for SafeLink is AWFUL. My phone has been out (can’t charge or turn on phone) for almost a month. I have been trying to get a replacement phone all of this time and still don’t have one. After waiting two weeks the first time, I checked back and they said they didn’t have an order on file for me.
That was very frustrating because a guy with a very heavy accent said he was putting in order and would receive in about a week. When I called after two weeks I was on hold an hour, I got another foreign speaking lady and she said she would put in for new phone and then the phone went dead. I called back and this time I got an automated message that said would run test on phone and for me to try back in 15 mins then phone hung up. I called again today and same thing. I just want a replacement phone.
This is my lifeline and I’m afraid here at house without a phone. I don’t know if I will get another phone because don’t know how to get passed this system that provides no real customer service. I am EXTREMELYU:PSET WITH YOU!! MYSELF AND MY MOM HAVE BEEN TRYING TO CONTACT YOU FOR OVER A WEEK AND NOBODY BUT A STUPID AUTOMATED THING WILL ANSWER!!! My safe link phone is GONE, dead, useless and I NEED ANOTHER ONE ASAP!!!
She was taken to the ER last week by ambulance and she had no way home because my damn phone no longer works!!! You advertise your phone numbers but never answer and I will NOT recommend you to anybody, unless you replace my phone PROMPTLY!!! My number was I am at my moms house right now as she is very ill and alone so you can contact me here at.
YOU NEED TO ANSWER YOUR PHONE NUMBERS!!! I will wait TODAY TO GET A ESPONSE FROM A HUMAN from you to resolve this disaster, but if you DONT, I WILL REPORT YOU TO THE BBB, SCAMWATCH, AND RIPOFF REPORT!!
I JUST WANT TO GET MY SERVICES BACK LIKE THEY WERE BEFORE THEN ALL WILL BE OK, BUT IF NOT, THEN I WILL MAKE IT A POINT TO DRAG YOU THROUGH THE MUD as much as I can! The ball is in your court!!
You can email me at my moms emailor better yet, HAVE A HUMAN CALL ME!! Jeremy Smith.
I needed to get in touch with Safe Link yesterday concerning adding minutes from my old phone to my new one. If any of you are having problems getting in touch with them I called 1-800-378-1684 & when they go through the menu on all the different things you may need help with when they got to do you need technical support I pressed the number & then it went through a few questions on what you might need help with & then finally it said I know you would like to talk to someone & a very nice man came on the line & helped me & I was very happy with the support I received. I hope this might help someone trying to get in touch with them.
I am a customer of Safelink and I have a cell phone, but recently it keeps losing its charge and the battery runs out during a call, so it drops calls. I have a Samsung cell phone. I want to transfer my Safelink minutes to my new phone, but I have not been able to speak to anyone at Safelink. My Safelink phone does not work properly. Should I mail the safe link cell phone and my Samsung to the company to get them to fix the problem or should I drop the safe link phone all together? I am pretty frustrated about what to do.
For over a month now I haven’t been able to make calls with my phone but can receive calls and I can text. When I try to call it tells me to re enter the number and don’t press send. Now I get the message I am in roaming and I need to buy a pin card to make calls. I have medical issues so need to call out and not have this hassle. Could mean life or death for me with my asthma. But no matter what I do I cant get them to figure out what is wrong. They even sent a new phone and it does the same thing.
Several neighbors who have safelink have the same problems with their phones as I do. I cant afford phone service or I wouldn’t need the safelink. My psychologist was trying to help me to get in touch with Safelink technical support regarding the problem with the time change on my phone. Unfortunately, technical support kept insisting on the wrong time in New York.
The time of my call was at 4:40 pm (New York, USA) but the person on the phone kept insisting that it is a day light savings time – 5:40 pm because her system kept indicating that. It is my understanding that even if the person is in another country, it is not difficult to check the correct time on the computer.
After two similar phone calls I decided to write a complaint about the service I received. My phone is still showing the wrong time – daylight savings time. Please help!!!!!!!! (my phone #347-606-8153). This post is about Mom’s Registration, from 11/02/15 I talk to 8 people to speak with a supervisor to cancel my account, after safelink received the application they send to me with pending Doc. I faxed twice different days with comfirmation, they never received,when I call they just sorry about it, I ask for a supervisor they never are there, they said, we call you back, but they don’t, I ask for names, they give me different names. This is the worst system job, no one contact, no supervisors exist, and they received a paycheck for play with the client.
There is someone credible in this company? This service SUCKS!!!!!!!!!! I’ve tried calling customer service for 40 mins now and can’t get a live person. I keep getting all recorded messages to push this number or that number just to receive for recorded messages. The lady that I got two weeks ago to report my phone lost, was from another country who didn’t speak much English. I’d ask her a question and she kept repeating the same line over and over again.
It sounded like she was speaking from a cue card. I also believe when you call customer service it is transferred to outside the USA. I am so over this OUT OF THE COUNTRY SERVICE REPS!!!!! This company can F’off. Hello first the following information so you have the info customer service asked me, today is Wednesday March 9, 2016.
He mI called on around noon to speak with some one about my safe link service. I received a Motorola safe link track phone to replace my other phone because the call sounds shut down I could not hear anything.
Now my current complaint is I called to receive my 350 minutes that I am to get at the beginning of the month I never received. A rep assisted me which to longer than expected to fix the problem. He mention it would take an hour to receive the minutes its now a new day I have not gotten those minutes and I am getting charged for text messaging. Your policy shows Florida resident has unlimited text which I am getting charge and the phone added 18 minutes from a code in the Motorola handbook by track phone. Can you fix my service immediately if not Iwill have to find another source to accompany me with a better service because your representative failed to help the customer be happy with your service.
Thank you please contact soon as possible. Enrollment I.D 25617311 last four social 8390 April Brown zip code 32310.
I have had your cellphones for approx. Now and the problems never cease. You steal minutes from me, the phone never works correctly, and many more complaints. I see that I am not the only dissatisfied customer.
The complaints are in the hundreds of thousands. When I asked one of your so-called operators in customer service I only get this. (I’m sorry that you feel that way”) then the phone simply hangs up as way it is with most customer complaints or I get put on hold for several minutes of my time then your end just hangs up on me. Your so-called “operators”, when I call only have about five answers to whatever question is asked of them.
None of these “answers” has nothing to do with the questions I ask. I then ask for a supervisor and sometimes I am denied access to a “supervisor” or, if I do get through, they can not answer the problems. Recently I contacted one of my Congresswomen as well as the FCC on these problems and the next day I received a new style phone delivered FedEx. I programmed it with my 227 year old son and all he got was in and out calling and the same for texting.
The phone appeared damaged from either shipment or anything else. I had a return FedEx envelope addressed by you by your apparent CEO. I mailed it overnight over a week ago and I have not been contacted by you people. Monday, 25 APR 3016 I will be in touch with the FCC and my Congresswoman, Rosa DeLauro, and now two of my Senators. Richard Blumenthal and Chris Murphy.
Maybe by doing this i will get some service from you. I received my phone August 12, 2015. I had problems making calls, sending texts and the phone would not hold a charge even for one day. I checked the expiration date on the battery, and it was June 27, 2015. – I finally called Tech Support on February 23, 2016 and spoke with Shannon. I was given an order number and told I would receive a new phone within 7 to 10 days, and that I would receive an email when the phone was shipped.
I did not receive an email or a phone. I called again on March 11, 2016 and spoke with Nancy. I explained my problem and gave her my order number. She told me she could not find any information that I had called before and said it would be another 7 to 10 days to receive a new phone. Once again, I did not receive an email or a phone. I finally got frustrated today with trying to use my phone without success, and called Tech Support again. I just spoke with Arcie, and told her I want to cancel my service and that I am returning my phone with tracking number and signature request, so I will know when they receive the phone.
Arcie told me someone would call me within 24 to 48 hours to explain to me why I was never issued a new phone. I don’t expect to hear from anyone. I am trying to find a way to report Safelink for their poor business practices.
Hello, I’m in NY and the current time is 12:23pm I have been calling to get Technical support since 8:30am the automated customer service rep keep telling me to switch the phone off and then back on &call back in 15 mins, BUT the phone is DEAD and I’ve been calling for over 2 hrs on another phone. This service is a disgrace it sucks, I am soo frustrated the numbers to contact them are all the same. I cannot get no assistance and I cannot use the phone because it is DEAD. I bought a new track phone and would like the service transferred but is unable to do so because I’m already in the system for assistance. I have spent hours on trying to get through to get a lost phone replaced and this has gone on for at least two weeks. The phone number you have is a waste and I have been on hold once for 60 minutes that I couldn’t deal with the person on the other end because they couldn’t understand English and it sounds like a bee hive with all kinds of different people talking. My phone ended up missing and I need a replacement.
Called in my phone number but still haven’t been able to contact anyone as of yet.I have called Senator Collins Office and told them what poor service we are getting and that the tax payers are paying for a service that we can’t even reach I am going notices that my free service will be dropped if I don’t use my phone, every time I get a notice in the mail with the 800 number it is the same mess, if anyone takes the time and e-mails me back I can give you want information I want. By the look at other comments I am not the only one having problems, will see what I get back for information to deal with this problem, it is not over. I applied 3yrs ago. The last resident still uses this address. I mailed you a letter from housing administrator along with my housing i.d. This Charles Craig guy lives down the street.
I contacted him last month for him to please straighten this out and he threatened to come here and beat me up. I now have his early recertification for 2017 here. I am told there are 2 govt phones where he is at. I am in dire straits money wise and feel i qualify for the phone. I’ve tried calling and the net and gave up in my frustration. Please contact me.
I can no longer afford my land line. This is the exact complaint I sent to FCC and the same one I will be sending T-Mobile about your company. Fraud: Underhanded and deceptive business practices. They cut lifeline services without verifying if Public Asistance Benefits are still active. This action Jeopardizies family and employment connections by disconnecting phone services and phone number. The above done without any acknowledgement of actions to be taken.
Then making going to process again without follow up or follow through so that after 30 days their mistake is irreversible and you no longer have service or number. And at the same time offering services you have to pay for. They have held up my account waiting on services for 2 weeks. The representaive i spoke to had no idea what the call timer or the call log was, when i asked why there was a difference of calculated time used between the two, i was asked if i was wanting to add minutes. I still do mot know why there is a difference between the total amount of time used for dialed calls in the call settings timer and when i add up the individual calls in the call logs. It should be the same as this is not calculated in conjunction with the total amount of minutes i have remaining on my phone it is records kept by the phone itself.
I would like to see a list of all calls made from my phone since the customer service representative in the technical support department is clueless and helped not at all. Horrible service, I have called the main office, spoke with, around 13 reps. I sent verification via fax. The program states verify every year, my phone is cut off every six months. I filed a report with BBB, they help that day, but then every six months I go through this. I am elderly, and disabled. I did work for a living as a postal carrier, sometimes devorces are not good to you.
I do qualify though. This is falsely advertised one day, your employees including your self will go through this. Not worth the aggravation. Peoples health depend on this fraudulent service.
Breach of contract. I’m not a happy person with safelink,my daughter sign me up three weeks ago and stiil having trouble with the tech,and the mananger to. I ask for help but its seems they pass me around from one person to another person,I ask for my old phone from t-moble which I gave them all the information from my acct.They sent me another sim card that didn’t work.I waited another week and put the card in with the help of the tech. Now he said I have to wait a couple more days so it has to boot up.
I just don’t understand why. I work for Hospice takeing care of people day after day and now they cant call me.
Please Help Me. Mr Eric Olson. I was on the phone with SafeLink Customer Service for 47 minutes and NOTHING was accomplished. I was talked to very disrespectfully, I was told to shut up a few times and more times than that I was told to stop talking as I was trying to explain the situation with my account. I asked to speak to a supervisor and was asked “WHY” so I said “I would rather handle this with a supervisor” and was again, told to stop talking because the guy was “checking my account” then, even after knowing I qualify I was told I do not at the end of the conversation. At that point I asked to speak to a supervisor again and was told “One second, oh yeah, you do qualify” and that person, who wasted 47 minutes of my time, instead of sending me to someone to re certify with, just started my customer service call over with the automated introduction. The person that answered that call, at approximately an hour into my phone call was so disrespectful I had to hang up because I was at my breaking point.
I couldn’t deal with the wasting of my time on purpose and being talked down to anymore. You guys should be ashamed of your customer service reps!!!! I still have no phone after wasting an hour of time with your customer service department. I would never talk to another human being that those reps did!!!
I am absolutely appalled and extremely offendedand yesSTILL NO PHONE that I need because I am disabled and live alone and have many health problems. I still have no way of being able to call for help when I need it because an hour of my time was just wasted!!!!! What a disgrace your customer service line is!!!!! I have been without a phone now for almost 2 months. On Wed July 12th at St Vincent de Paul food pantry here in Punta Gorda, FL. I made an application with Joan for Safe Link at 9:30a and it was still pending when I left around noon.
I have never had a phone in Florida and the one I had in Ohio was shut off as soon as I started an app for yours back in May. I had not completed it but I thought that I had. When I researched my app I realized that I had not finished it with my proof. I cannot tell you how many frustrating hours I spent trying to send you my “Proof” through txt and email and it just would not go through. Then someone suggested I try for Assurance. That only took 15 minutes and there was no difficulty sending my proof.
A day or so later I received an envelope from you to mail my “Proof” but I was so sure that I was getting a phone from Assurance that I threw out your envelope. Then Assurance turned me down and it was my understanding it was because I had a phone within the past year. Joan submitted both my drivers license and my electric bill both showing my address of the last 4 months. Prior to that I had lived with my son and his girlfriend on Yellow Pine Ct in Punta Gorda. They each have Government phones but that has nothing to do with me except that one of them has loaned me theirs temporarily and now my minutes have run out (Access) because I didn’t know how to shut it off a couple of times. I am 77 years old and desperately need a phone of my own. I have medicare and medicade and ebt.
Ever since I got safelink service, I have had nothing but problems. They would give me wrong information about setting up the unlocked phone that I already had and 3 calls later and about 2 hours wasted of my time, someone finally knew what to do. That happened 2 times. When you call, the wait time is very long and it seems like the customer service people have a script and if you get off topic with an actual problem, they just keep repeating the same thing over and over again like a robot. I have had to speak to supervisors a few times now because the Indian people didn’t understand what I was saying and refused to help me.
This last time, I called because the plan that I enrolled under was not what they had in the system and I had 1gb of data but they had 500mb in the system. I called and the women could not help me. Again, as with others, she kept saying the same thing over and over again and told me that was my plan in the system but couldn’t understand that I was supposed to have a different data amount as I had my own phone. I finally asked to speak to a supervisor and now I have been on the phone with him for 45 minutes and because it is in the system as 350mb they can not change it (so he says) I am screwed out of 500MB of data apparently for 3 months.
The supervisor has been ok but the other customer service people have been very rude. I think trac phone needs to get the customer service back to the USA this is completely ridiculous and it is horrible customer service. I am SCREWED out of my 1 gb data because no one can figure out how to change it in the system. I was completely lied to over and over again by these people. PS this call took almost an hour with nothing resolved. I received a letter that you have not been able to confirm my eligibility in an eligible state program.
The SNAP and Medicaid choices are lined out on the back side. I have checked thebox for SNAP anyway (it is called Foodshare here). I have spent a n incredible amount of time trying to reach someone by phone, and have gotten several different recorded responses, one saying my elig. Period is not up yet, the other telling me I am no longer eligible because I have more than one lifeline phone. I do not have any other lifeline phone. I went online, and as usual, couldn’t get results there either. The site tells me my birthdate is August 10, when it is in reality October 8, 1956.
The zip code says 54603, which is not correct either-it is 54601, as I moved last year. This is not a new problem. Every time I have ever gone online or called I have had very frustrating situations. Please correct my information, as you obviously have me confused with someone else. I am receiving foodshare and I am returning the recertification form by mail to you. I could not even readily find an email address to contact you without searching for an hour.
This is insane. Elderly people should not have to go through this to have a lifeline, free or not.
Please have a real person contact me to discuss this-preferably one who speaks English fluently so I can understand them. Seriously thinking about dropping this service, but have not made decision yet. That will depend on what results I receive from you.
My phone became defective. Called and finally got through to them what was happening.
I was at dialysis today went to call my homecare only to find that my phone was unregistered. Got to a family’s home so I could call. Finally got to talk to someons, I was transferred to a supervisor.
After 10 minutes of stalking to him he told me he would take care of my issue and reactivate my phone. 20 minutes later got disconnected. Called back got to another supervisor who told me that I had been lied to, like it was no big deal. Such bad customer service! Follow the script don’t vary from it no matter what.
Phone Contact Numbers Customer service is available Monday through Saturday, 8 am to 10pm EST. On Sunday, the customer care line is available 8 am to 7pm EST. In the event a problem arises after the designated times, customers can either mail the company or send an email. Existing customers are recommended to provide details of the phone and service for optimal care. What am I missing here? Does anyone have a customer service number with the appropriate 9 digits?
Did the suffix go to 4 numbers and I wasn’t informed? I had the most HORRIBLE customer service experience. After applying I sent a picture of my EBT card 10 times and was told my name wasn’t eligible. I qualified for this service prior to Hurricane Harvey, but I guess with the large amount of displaced people needing phones I was denied for NO reason other than the lie I was given. Please remove my name and information from your system if you think sending me a letter dated September 18th with a 30 day deadline for complaints when today is November 10th. I have missed several interview calls for jobs among other important calls, and this is how you help by denying me when I clearly qualify.
Thank you for your horrible service that I received and I will never use your services. Do not send me any other notifications thru mail as I will consider this unethical and I will report your company. You have all of my details to verify that I am a recipient of SNAP you can check with my enrollment number 35520271. So unless you send me a phone to help my situation there is no reason to contact me.one word PATHETIC. I tried calling both the technical support and customer service numbers the technical number runs you through a dozen “option” prompts and at the end the recording states “if you need further assistance/technical service call back”. After 5 attempts to speak to a human being I was ready to throw the phone through the wall technical service is A JOKE!!
I am highly angry about the lack of customer service and human interaction. I have a phone that I can’t access because I couldn’t remember my pin number so it locked me out!
Customer service sucks big time. In fact the company is so screwed up.
I received 3 notifications to renew service. Filled out all three and even filled it out online. Two months later my service was cancelled because they said I did not return information.
Called customer service. Was told they would send out another application and I could continue with the minutes I had till it was approved.
Never got the ap has been over three weeks and my minutes were cut to 20 total. Haven’t been able to get service terminated as I still show up as a customer. But have ZERO minutes. You have been my only telephone service provider for over seven years. I have re-certified myself four separate times over the past seven months. I only have 9 more days of service according to my telephone’s information flashing across the bottom portion of the telephone. What must I do to not to lose this valuable service?
This is the only telephone service I have had for over seven years. Lost of this service would place me at great risk. Please response to this inquire as soon as possible. I opened the new account for safe link instead of verify again the same account while ago and somebody open the account for me on the phone after that I didn,t hear from you the customer service told me you send me form to fill out and send document and I did not, have your fax or your address to send to and you cut me off in 4 days from phone I am disable and I need the phone you have very bad customer service couple of times I called I did not have result please help me out I can fax right away and cut off from phone. Juliet Bakhaj.
Customer service is very very very poor! Representatives have trouble understanding plain English and are rude about it, The hold and wait times are way too long and when the call is taken its still another department to be transferred to and wait.
I understand this is a free program but that does not mean it has to be a substandard operation. All I asked for was the fax number and I was on hold for 22 minutes, only to find out the representative had to transfer me to another department, just to get a fax number which I never received because the call was disconnected on the representative’s end.
I feel like this was intentional because i was expressing to her my not understanding the need to transfer to another department to tell me the fax number for the company that YOU work for, whether its out-sourced or not, a fax number is not top secret information. I needed to fax some very sensitive documents such as driver’s license, social security card,and insurance card, its only SMART to want to be sure the fax number is correct and will be secure on the receiving end. I would like to update my address In Truth or Consequences, New Mexico 87901 I want to know why when I bought 350 extra minutes last month the unused minutes were not carried over to my new monthly balance. Was it because I had my phone off due to recharging my battery at the beginning of the month.
I must not have received my new monthly allotment yet. For some reason i have no voice minutes,and there fore I cannot call you to get you to help me with this problem which I have had before. I tried to text my issue to you but to no avail. Please help me to get my voice t minutes recharged for the month.
I am looking for a job and I really could have more success using my phone. Please help ASAP. I received my android phone May 14, 2018 and activated it the same day, and the shipped my old phone on May 15, 2018. I used it to read e-mails and Facebook and some match 3 games through May 19, then I was cut off.
I was supposed to have time, text, and data until May 13. I cannot use it for anything except for the small games. I have not seen any videos and I don’t know why I can’t even make a phone call. I have called twice and the Lady took all my personal information again to fill out the enrollment again. I am not a new customer. I would like to know why. I should not be out of Data yet.
Im a female veteran (Vietnam) with in-service disability. I was given a safelink phone years ago at the VA clinic and told it was free to veterans.
After many many years of having this phone, which I need, I was told I have to prove AGAIN that Im a veteran to keep my phone. I am and will be a veteran, which Ive already proven, till even AFTER I AM DEAD! I have faxed, mailed, EVERYTHING I was told to fax and mail and still, I HAVE NO MINUTES. I am going to write to PRESIDENT TRUMP AT THE WHITEHOUSE in Washington, DC and let him know how safelink is holding my phone hostage and refusing to give me any minutes after they gave it to me years ago and everyone knows me at that number. SHAME ON SAFELINK for jerking this veteran around. My safe link phone does not work in the area that I live in 86343, has to be a Verison phone. I have to have it sent to a different zip code 86332 because they won’t send it to a p.o.box, we have no mail delivery here.
144people live here and no one gets mail delivered. I get my drivers lic, insurance, social security ect all at my P.O.Box. I explained that to the person sending the phone,I use the phone in area code 86343. They sent an AT&T phone that does not work here. It is very difficult to talk to someone that does not understand English. How can you find someone to take care of this problem?
Safe link has a way to go for customer service. Had an assurance phone I wished to port over to safelink U max phone. This is the 4th phone I received from assurance a ANS phone. Worlds worse. Slow, poor battery, poor reception. I had left Acess phone because of poor service. The agent on the street corner did that transfer on the street with no problem, on the street.
Now after one hour trying to reach a real person got someone who didnt know how. Before explaining again what I wanted asked for a supervisor. He was worse. Told me I have to cancel with assurance and wait 60 days for a phone. More to it but that’s enough to raise my pressure. Poor service help.
Oh he hung up. Hurt his feeling I think!!
Perhaps the worst customer service I have ever heard of or seen anywhere in my life. I spent over an hour on the “phone” that has not worked in a year or more. I was waiting on customer service.
The display on my “phone” says 443 minutes and 0 days left. In the past year or more it has NEVER worked. It rarely if ever gets service, After waiting for customer service to fix it – or do something – they said they would call me back at 3:15 PM EST. As I may have expected I received NO call back. The display did change however and now it says “unregistered sim”. This is what customer service did to fix the phone. Totally unacceptable.
My number is 239-603-. Who should I contact? My US Representative?
Best of luck getting a rep who can speak and understand basic English. They’ll even fight you over it and hang up like a whiny little child. Every rep i spoke to was the same as the last one.ignorant to the situation, talking over you, refusing to listen and understand, and everything has to be done by their book even if it is the wrong step to take. Sadly if you need a phone you must deal with this silly nonsense or look elsewhere and if i have to contact them again i think i will just go elsewhere.